Windows Remote Assistance

Our company has just started to introduce field users to the business, and at the moment there are no remote tools. So I have started to use Windows Remote Assistance to see if it can hold up other paid alternatives.

Ask the user to Run  “Windows Remote assistance”

A new box will appear, ask the user to select “Invite someone you trust to help you”

Then ask the user to select “Use e-mail to send an invitation”

This will then bring up an email, ask the user to type your email address and click send.

Once the user has sent the email a box with a code will appear, you will need this to connect to the user’s PC:-

You should receive an email with an invitation, open the emails

 

Click on the attachment

Ask the user for the code and click “ok”

The user will be prompted to accept your connection, advice the user to click on “Yes”

To control the mouse and keyboard, click on request control 

The user will be prompted to take control of the laptop ask them to click “yes”

You will now have full control

 I have only just started to use this at work, I have used Team View and Landesk so I will let you know how I find using this.